Keebles’ Residential team receives outstanding feedback from clients during 2020
The team has received an array of positive feedback from clients for their fantastic work and have hailed the department as ‘exceptional’.
Bonita Wolfenden, Partner and Head of Residential Conveyancing at Keebles, said: “As we draw closer to the end of 2020, we can breathe a small sigh of relief that the last clients of the year are able to move into their new homes for Christmas
“Over the last nine months and across all three of our offices, everyone has pulled together more than ever before. They have worked extremely hard to give clients a good service and ensure that transactions have gone through quickly despite the challenges caused by the pandemic and a boom in post-lockdown house sales.
“It has been an exciting, albeit, challenging time for the team and they deserve immense credit for their efforts this year.
“I want to express my thanks and appreciation to the team for what has been a year like no other. Each and every one of them has stepped up to the plate and has made me feel very proud.”
The work of the Residential team has been very well received by clients, who appreciated their commitment to providing a high-quality service despite the obvious challenges they were faced with.
2020 saw the number of new instructions into the department more than double as demand for conveyancing increased dramatically when the property market was allowed to re-open in May. That placed increased pressure on the team at a time when the country was in lockdown and providing a high-quality service had never been more challenging.
One client said: “COVID restrictions did not stop excellent service – all of the Keebles staff promptly and professionally responded. Our final move went without a single hitch and the finances were efficiently handled.”
Another client said: “During extremely trying times, Bonita and her team managed the sale of two properties and purchase of another – keeping calm throughout.”
Their service has also been described as ‘exceptional’, ‘prompt’ and ‘personal’, with one client claiming that they ‘would 100% recommend Keebles to anyone’.
Bonita added: “It is a testament to the hard work of every member of the team that we have received such positive feedback at a time when conveyancing has been in high demand and we have been forced to work remotely.”